Privacy Policy
Last updated: 29 August 2026
JBP Foods Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create or use an account, place an order, contact us or otherwise interact with our services.
This Privacy Policy applies to our website at www.jbpfoods.com and any related online services operated by us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contents
- Information We Collect
- Information Collected Automatically
- How We Use Your Information
- Legal Basis for Processing
- Accounts and Orders
- Sharing Your Information
- Cookies
- How Long We Keep Your Information
- Data Security
- International Data Transfers
- Children's Privacy
- Your Data Protection Rights
- Marketing Communications
- Third-Party Websites
- Changes to This Privacy Policy
- Complaints
- Contact Us
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register for an account, contact us, request information, place an order or otherwise use our services.
The information we collect depends on how you interact with us and may include:
- Your name
- Business or trading name
- Email address
- Telephone number
- Billing address
- Delivery address
- Account and login information
- Customer or account reference information
- Order history
- Products and quantities ordered
- Customer-specific pricing or discounts
- Order notes and delivery instructions
- Messages, enquiries and other communications
The exact information collected will depend on the services available on the website and your relationship with us.
You are responsible for ensuring that the information you provide to us is accurate, complete and up to date.
2. Information Collected Automatically
When you visit or use our website, certain technical information may be collected automatically by our website, web server, hosting provider or related systems.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website or page
- Session information
- General diagnostic and usage information
This information is generally used to operate the website, maintain security, diagnose technical problems, prevent misuse and improve the performance of our services.
3. How We Use Your Information
We may use the personal information we collect for purposes including:
- Creating and managing customer or website accounts.
- Authenticating users and maintaining account security.
- Providing access to products, services and account features.
- Displaying customer-specific product information, availability, prices or discounts where applicable.
- Receiving, processing and managing online orders.
- Maintaining shopping baskets and order information.
- Arranging delivery or collection of orders where applicable.
- Responding to questions, enquiries and support requests.
- Communicating with you regarding your account or orders.
- Maintaining business, accounting and administrative records.
- Preventing fraud, misuse and unauthorised access.
- Protecting the security of our systems and website.
- Improving our products, services and website.
- Complying with legal and regulatory obligations.
4. Legal Basis for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
- Performance of a contract: where processing is necessary to provide products or services requested by you, manage your account or fulfil an order.
- Legitimate interests: where processing is reasonably necessary for the operation, administration, security or improvement of our business, provided those interests are not overridden by your rights.
- Legal obligation: where we are required to process or retain information in order to comply with applicable law.
- Consent: where you have specifically agreed to a particular use of your personal information.
5. Accounts and Orders
Some of our websites may provide customer account, product catalogue, pricing or online ordering facilities.
If you use these services, we may process information relating to your account and transactions, including:
- Customer account information
- Customer contact details
- Delivery and billing details
- Products viewed or ordered
- Product quantities
- Prices and discounts
- Order dates
- Order totals
- Order status information
- Order notes
- Previous order history
We use this information to operate customer accounts, process orders, provide customer support and maintain appropriate business and accounting records.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on:
- The type of information
- The nature of our relationship with you
- Whether you have an active customer account
- Our legal and regulatory obligations
- Accounting and taxation requirements
- The need to resolve disputes or enforce agreements
Order, invoice, transaction and accounting records may be retained for longer periods where required by applicable law.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, account authentication, encrypted connections, server security, software updates, backups and other appropriate safeguards.
Access to customer and administrative information is restricted to authorised users where reasonably necessary.
No website or internet transmission can be guaranteed to be completely secure. You are also responsible for maintaining the confidentiality of your account credentials.
10. International Data Transfers
Some third-party service providers used in connection with our website or business systems may process or store information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.
11. Children's Privacy
Our websites and online services are generally intended for businesses and adult users and are not directed at children.
We do not knowingly collect personal information from children through our websites.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
12. Your Data Protection Rights
Under UK data protection law, you may have certain rights regarding your personal information.
Subject to applicable legal requirements and exemptions, these may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request completion of incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request data portability in certain circumstances
- Withdraw consent where processing is based on consent
These rights are not absolute and may not apply in every circumstance.
To exercise your data protection rights, please contact: office@jbpfoods.com .
We may need to verify your identity before responding to certain requests.
13. Marketing Communications
Where permitted by applicable law, we may contact customers regarding our products, services, offers or other relevant business information.
Where consent is required, we will only send marketing communications where appropriate consent has been obtained.
You can ask us to stop sending marketing communications at any time by contacting us or by using an unsubscribe option included in the communication where available.
We may still contact you regarding non-marketing matters such as orders, account security, service messages or other important administrative communications.
14. Third-Party Websites
Our website may contain links to websites, services or resources operated by third parties.
We are not responsible for the privacy practices, security, availability or content of third-party websites.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page.
Where appropriate, the "Last updated" date at the top of this page will be changed to reflect the latest revision.
16. Complaints
If you have a concern about how we collect or use your personal information, please contact us so that we can investigate the matter.
You may also have the right to make a complaint to the UK's independent data protection regulator, the Information Commissioner's Office (ICO).
17. Contact Us
If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact us using the details below.
JBP Foods Ltd10 Crystal Way, Harrow, HA1 2HP
Telephone: +44 20 3417 4490
Email: office@jbpfoods.com
Website: www.jbpfoods.com